A term of service stating “all sales are final” means that, unless a product is defective or a specific legal exception applies, the customer cannot return or exchange a purchased item for a refund or store credit. Businesses use this policy for clearance items, custom goods, or perishable products to limit returns and manage inventory. For this policy to be legally binding, it must be clearly communicated in writing to the customer, such as on a receipt, product description, or website. 

What “All Sales Are Final” Means

• No Returns for Change of Mind: Once a transaction is complete, you typically cannot return an item simply because you’ve changed your mind or it doesn’t meet your needs. 



• Limited Exceptions: The policy generally applies to most situations, but exceptions often include:

            ◦           Defective Products: If the product is faulty or not as described, you may still have legal recourse. 

            ◦           Damage in Shipping: Some retailers may allow returns for items that were damaged during transit. 

            ◦           Legal Protections: Consumer protection laws in some jurisdictions may provide a mandatory “cooling-off” period for certain types of purchases. 

Why Businesses Use This Policy

• Clearance Sales: To sell off excess or end-of-season inventory. 
• Custom or Personalized Items: For products that are made-to-order and cannot be easily resold. 
• Perishable Goods: To prevent issues with items that have a limited shelf life and cannot be returned in a fresh state. 
• Hygiene Products: For items like cosmetics or undergarments, where health and safety concerns make returns impossible